Moss, is humor writer from Tennessee. She writes a
weekly human interest column about daily life and the funny
things that happen to everyone.
She has written for the Daily News of Kingsport, Griffin Journal,
Oakridge Now, Atlanta Woman Magazine, Aberdeen Examiner, Angleton
Advocate, and Smyrna AM, a supplement of the Murfreesboro Daily News
Journal. She has been
published by Voyageur Press, McGraw Hill, and the good folks
at Guidepost Books. Her articles have appeared in
numerous anthologies and other publications, both in print and online.
She is a
former board member and past Editor of the Columnists.com, website of the National Society of Newspaper
oldest and largest professional organization
for columnists. She is the Web Editor of
Humorists.com and a founder of the Southern Humorists writers'
organization. She is writer, editor, and webmaster of HumorColumnist.com.
To carry her weekly column in your
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Online Since 1999
months ago, my old black dishwasher drew its last breath and passed on
to appliance heaven, or wherever it is that old dishwashers go. It was
replaced with a shiny new stainless steel Maytag from hhgreg with more
buttons than I could count.
My troubles began the day it was installed. The space where my old one
was didn't quite seem to fit. The installation guy huffed and puffed
and finally managed to squeeze it in. It seemed to be oddly tilted
forward when he was done, but he assured me it was okay. And it worked
just fine – until several weeks ago when I turned it on to wash a
load just before going to bed.
My adult daughter, who lives with me, came in the bedroom. "Mom,
I'm sorry to wake you up, but the dishwasher is leaking."
"Leaking" I sprang from the bed.
What is it with me and appliances lately? It had been only a few
months since the refrigerator leaked and ruined the floor. The entire
kitchen and living room floor had to be replaced. I can't live through
"Did you turn it off? Did you mop up the water?" I squealed
as I ran down the hall. "How much did it leak?"
"Water was running out from under the door like a waterfall. I
grabbed some towels and I think I caught it in time," she
"Call the repair service number at hhgreg first thing in the
morning," I said, pulling out the papers with the extended
warranty number. I didn't have time for this. I had recently
been off work for three weeks and could not take off again over an
In the morning hhgreg referred us to Maytag as it was still under the
manufacturer's warranty. The Maytag man (who didn't look like
the one on TV) came and said it was not a problem with the dishwasher;
it was the way it was installed.
So, we called hhgreg to come and reinstall it. They did, but for some
unknown reason, it then began to leak from underneath the handle. So,
Maytag had to be called again. They could not find a reason for the
leak, and wanted it to be uninstalled again so they could examine the
This began a series of back and forth between Maytag and hhgreg, no
one knowing what was wrong, each blaming the other and no one wanting
to take responsibility for the problem.
The dishwasher was uninstalled and sitting in the middle of the
kitchen floor when customer service from hhgreg called for a routine
courtesy follow-up. "Are you completely satisfied with our
service" they asked.
My daughter, who answered the phone, said, "You have got to be
kidding? No, we are not satisfied." She proceeded to tell them
the story. Still, nothing happened.
But, thanks to caller ID, she had their number and since all else had
failed, she called back and asked to speak to the manager. She told
him the story of the leaking dishwasher that couldn't be fixed, the
back and forth with Maytag for weeks, and how no one would take
responsibility and we were washing dishes by hand.
Customer service referred the problem to their corporate headquarters
where a decision was made to replace the dishwasher. I had to
spring for another extended warranty for the new dishwasher, though.
It seems that warranties are like life insurance and once the
appliance is dead, it is no longer valid.
The broken dishwasher was finally replaced with a better one since
they no longer make that model. hhgregg, did finally do the right
thing and stand behind the warranty. They even apologized for taking
And my daughter, who had to deal with the mess, well, her mom plans to
buy her something nice for all her trouble. Whatever it is, I hope it
Copyright 2014 Sheila Moss
Nashville, TN 37219
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