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Columnist, Sheila Moss, is humor writer from  Tennessee. She writes  a weekly human interest column about daily life and the funny things that happen to everyone.

   She has written for  the Daily News of Kingsport,   Griffin Journal, Oakridge Now, Atlanta Woman Magazine, Aberdeen Examiner, Angleton Advocate,  and Smyrna AM, a supplement of the Murfreesboro Daily News Journal. She has been published by Voyageur Press, McGraw Hill, and the good folks at Guidepost Books.  Her articles have appeared in numerous anthologies and other publications, both in print and online.

    She is a former board member and past  Editor of  the, website of  the National Society of Newspaper Columnists, the oldest and largest professional organization for columnists. She is the Web Editor of Southern
  and  a founder of the Southern Humorists writers' organization. She is writer, editor, and webmaster of

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Dishwasher Distress...

Dishwasher Distress

About seven months ago, my old black dishwasher drew its last breath and passed on to appliance heaven, or wherever it is that old dishwashers go. It was replaced with a shiny new stainless steel Maytag from hhgreg with more buttons than I could count.

My troubles began the day it was installed. The space where my old one was didn't quite seem to fit. The installation guy huffed and puffed and finally managed to squeeze it in. It seemed to be oddly tilted forward when he was done, but he assured me it was okay. And it worked just fine until several weeks ago when I turned it on to wash a load just before going to bed.

My adult daughter, who lives with me, came in the bedroom. "Mom, I'm sorry to wake you up, but the dishwasher is leaking."

"Leaking"  I sprang from the bed.

What is it with me and appliances lately? It had been only a few months since the refrigerator leaked and ruined the floor. The entire kitchen and living room floor had to be replaced. I can't live through that again.

"Did you turn it off? Did you mop up the water?" I squealed as I ran down the hall. "How much did it leak?"

"Water was running out from under the door like a waterfall. I grabbed some towels and I think I caught it in time," she replied.

"Call the repair service number at hhgreg first thing in the morning," I said, pulling out the papers with the extended warranty number.  I didn't have time for this. I had recently been off work for three weeks and could not take off again over an appliance.

In the morning hhgreg referred us to Maytag as it was still under the manufacturer's warranty.  The Maytag man (who didn't look like the one on TV) came and said it was not a problem with the dishwasher; it was the way it was installed.

So, we called hhgreg to come and reinstall it. They did, but for some unknown reason, it then began to leak from underneath the handle. So, Maytag had to be called again. They could not find a reason for the leak, and wanted it to be uninstalled again so they could examine the entire appliance.

This began a series of back and forth between Maytag and hhgreg, no one knowing what was wrong, each blaming the other and no one wanting to take responsibility for the problem. 

The dishwasher was uninstalled and sitting in the middle of the kitchen floor when customer service from hhgreg called for a routine courtesy follow-up. "Are you completely satisfied with our service" they asked.

My daughter, who answered the phone, said, "You have got to be kidding? No, we are not satisfied." She proceeded to tell them the story. Still, nothing happened.

But, thanks to caller ID, she had their number and since all else had failed, she called back and asked to speak to the manager. She told him the story of the leaking dishwasher that couldn't be fixed, the back and forth with Maytag for weeks, and how no one would take responsibility and we were washing dishes by hand.

Customer service referred the problem to their corporate headquarters where a decision was made to replace the dishwasher.  I had to spring for another extended warranty for the new dishwasher, though. It seems that warranties are like life insurance and once the appliance is dead, it is no longer valid.

The broken dishwasher was finally replaced with a better one since they no longer make that model. hhgregg, did finally do the right thing and stand behind the warranty. They even apologized for taking so long.

And my daughter, who had to deal with the mess, well, her mom plans to buy her something nice for all her trouble. Whatever it is, I hope it works.

Copyright 2014 Sheila Moss


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